CONTENT MODERATION TEAM LEADER

• Location: Tan Binh District
• Working time: Official time and based on Project time
• Ensure all staffs are well trained amp; go-live with the skills smoothly executed amp; follow their daily operation workflow.
• Performance management: career counseling, coaching, performance development, 1:1s mentoring, Team huddle, Ops calibration ETC... to make sure the team achieve the glide goal.
• Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
• Control Team roster to be efficiencies and work with SMEsQAsTrainers to gather feedback regarding productivities and quality problems for service improvement.
• Work with workforce management tools and business tools to monitor calls and emailsChatMessaging to ensure schedules are achieved
• Quality Audit, CSAT deep dive, Payment audit, ETC. depend on client expectations
• Co-lead with OMSOM to prepare the operation plans, budgets, ETC. to build-up the project.
• Working with Global team amp; build up client relationship and handle all reports if needed