Tuyển dụng Customer Service Team Leader
CÔNG TY CỔ PHẨN GIẢI PHÁP NH N SỰ ÁNH SÁNG LIGHT HUMAN
TP HCM Lương: 20 - 25 triệu Hạn nộp: 27-04-2024
Thông tin tổng quan
Phúc lợi được hưởng
Mô tả công việc
• Monitor scoring KPI statistics
• Isolate and identify areas of improvement on members performance
• Monitor daily reports the supervisor
• Provide leadership, guidance, and support to the team members
• Handle major incidents that cannot be resolved by agents
• Accept and process special requests customers as per SOPs
• Manage recurring meetings with teams to review performance
• Manage routing and payment method enablement as per available inventory defined by SOPs
• Ensure all cases are solved within the required timeframe following the company’s SOPs
Yêu cầu công việc
• Have 1 year experienced as Customer Service Team Lead position
• Have knowlegde of KPIs metric in CS Contact Center
• Demonstrated problem-solving skills, strategic and analytical capabilities
• Result-oriented, problem solver, analytical skill, and customer-focused
• Disciplined and high motivated to motivate and encourage team for improvement
• Nice to have
• Experience in BPO
• Experience in TourismHospitalityAviationAccommodation
Working time: Rotate shift 7am to 8pm
Working day: 25 daysmonth
Location: Floor 8, Scetpa Building, 19A Cong Hoa street, Tan Binh District, HCMC
Quyền lợi
• Attractive Salary and Benefits
• Performance appraisals every year
• Performance bonus twice a year
• Various training on best practices and soft skills
• Diverse careers opportunities with various industry and products
• Company trip, big annual year-end party every year, team building, etc.
Giới thiệu về công ty
CÔNG TY CỔ PHẨN GIẢI PHÁP NH N SỰ ÁNH SÁNG LIGHT HUMAN
Địa chỉ: 127/2 Hoàng Hoa Thám, Phường 13, Quận Tân Bình, Tp. Hồ Chí Minh
Người liên hệ: Nguyễn Ngọc Ấn
Website: https://lighthuman.vn/ Quy mô công ty: Trên 1000 người
