Nhân viên chăm sóc khách hàng
Công Ty TNHH Pudong Prime International
TP HCM Lương: 10 - 15 Triệu Hạn nộp: 01-04-2024
Thông tin tổng quan
Phúc lợi được hưởng
Mô tả công việc
- Coordinate with customers and colleagues to fulfill the job.
- Coordinate with airlines carriers worldwide agents to handle shipments.
- Solving all the matters problems related to operation jobs.
- Communicate with Sales Operation team to ensure proper flow of information regarding booking prospects and rate approvals.
- Handle customer inquiries, quotations, and overseas agent correspondence and offering solutions- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Ensure customer satisfaction and feedback to customers in professional manner.
- Prepare reports, update system timely and accurately.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships with customers and agents.
- Other tasks as assigned by the Head of Department.Job Requirement
Yêu cầu công việc
- At least 6 months or more of experience in the same position in logisticsforwarding field
- Good command of EnglishVietnamese both in oral amp; written communication.
- Good at Microsoft Office Applications.
- Being careful, customer-oriented amp; achievement-driven attitude.
- Ability to work well under pressure and having good problem-solving skill.- Others: High responsibility, good teamwork.
Quyền lợi
- We offer attractive salary that commensurate with work experience and review salary at least once Normally in April every year.
- Promotion: based on qualification and contribution at work
- Company allowance: 12 full-paid annual leave days, holiday, competitive compensation amp; benefit package.
- Commission to someone who sells goods that is directly related to the amount sold.
- Take part in company training.
- Health amp; social insurance: : based on labour law.
- Travel, health check once a year, 13th month salary it depends on how long you have been working for company.