CONTACT CENTER SENIOR SUPERVISOR
CÔNG TY CỔ PHẦN BELLSYSTEM24-HOASAO
TP HCM Lương: 25 - 30 triệu Hạn nộp: 23-04-2024
Thông tin tổng quan
Ngành nghề:
Bán hàng/ Kinh doanh
Số lượng cần tuyển:
1
Kinh nghiệm:
Không yêu cầu/ Mới tốt nghiệp
Hình thức làm việc:
Toàn thời gian cố định
Yêu cầu bằng cấp:
Trên đại học
Chức vụ:
Nhân viên/chuyên viên
Phúc lợi được hưởng
Team Building
Tăng lương
Nghỉ phép có lương
Cơ hội du lịch
Chăm sóc sức khỏe
Tiền thưởng
Giải thưởng
Bảo hiểm xã hội
Mô tả công việc
Managing a team comprises of Team Leader, QA and agents in all aspects of a contact center context.
Training Agents on soft skills and job knowledge.
Making sure all team members are actively involved and work closely to achieve KPIs.
Report to line manager critical issues timely with solution.
Support agent to handle hard complaint or critical issue.
Analyzing the root cause of the issue and being able to design an action plan.
Responsible for weekly, monthly, yearly report, OKR objective and key result
Others tasks which are assigned by Operation Manager.
Training Agents on soft skills and job knowledge.
Making sure all team members are actively involved and work closely to achieve KPIs.
Report to line manager critical issues timely with solution.
Support agent to handle hard complaint or critical issue.
Analyzing the root cause of the issue and being able to design an action plan.
Responsible for weekly, monthly, yearly report, OKR objective and key result
Others tasks which are assigned by Operation Manager.
Yêu cầu công việc
Having at least 1-year experience in the similar position in contact center environment.
Minimum educational background: College graduated or higher.
Having experience in rostering, coaching, managing people...
Experience in developing SOP.
Good knowledge in CRM Salesforce
Strong computer skill including Microsoft Office, databases.
Problem Solving skill, good leader mind-set, can-do attitude, positive attitude, detail and customer oriented.
Fluent in English both written and spoken IELTS 7.5
Minimum educational background: College graduated or higher.
Having experience in rostering, coaching, managing people...
Experience in developing SOP.
Good knowledge in CRM Salesforce
Strong computer skill including Microsoft Office, databases.
Problem Solving skill, good leader mind-set, can-do attitude, positive attitude, detail and customer oriented.
Fluent in English both written and spoken IELTS 7.5
Quyền lợi
48 hours per week Salary.
Attractive VND_Gross
Attractive VND_Gross
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