ACCOUNT MANAGER

We are looking a Digital Ac Manager to consistently provide excellent customer service to acs, as well as represent client needs and goals within the organization to ensure quality.
• Lead ac team throughout the end-to-end client serving process: 1st client meeting to proposal, pitching, onboarding, and execution
• Build long-term relationships with clients, act as a senior client representative: responsible for developing and maintaining relationship with client’s key decision makers, understanding client’s needs and objectives, ability to provide insightful advice to senior clients and promote the expansion of business
• Investigate and determine clients wants and needs, Responsible for on time delivery and quality of proposal by ensuring ac team understand client’s brief; leading brainstorming session to form direction, ideas, tactics; supporting Ac Executives in conducting detailed analysis of client, products, target audience; and delivering tailored solutions that meet client’s specific needs
• Plan and implement digital strategies for clients, Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time and on budget, while achieving the expected profit for the company
• Always work towards those goals. Manage ac team to deliver multiple projects effectively onboarding to ongoing execution: closely monitor performance of projects, responsible for quality and output of internal team problem solving, discussing weekly monthly end-of-project performance review with client
• Present and train on social media strategies to clients
• Analyze effectiveness of digital campaigns
• Set up a list of KPIs to track for each client
• Prepare and present reports on their progress
• Keep abreast with new trends in digital technology.